We are committed to providing our guests with outstanding customer service and ensuring you leave radiating beauty. Please take a moment to review our policies and procedures. By scheduling an appointment with us you are agreeing to follow the below policies and procedures while in our building.


West End Salon & Medspa takes your privacy seriously and is committed to safeguarding your privacy online. Because we gather certain types of information from visitors to our sites, we have developed a privacy statement to help you understand the terms and conditions surrounding the collection and use of that information. This statement discloses the types of information we gather, how it is used, and how you can gain access to and edit any data that we’ve collected about you at any time.


Our agency respects the privacy of individuals who visit our Web sites, send us e-mails, or participate in features/services we offer online. Accordingly, our policy regarding online privacy has been developed using the following guiding principles: Our agency maintains a strict “no-spam” policy. Subscribers to our e-mail services (or any other feature/service found on our Web site) will not receive unsolicited e-mail messages from us. Our agency collects information online primarily to provide our visitors with a more relevant experience on our sites. When doing so, we will make every reasonable effort to avoid the excessive or irrelevant collection of data. Our agency will take reasonable physical, electronic, and managerial measures to safeguard and secure any information you provide to us(e.g. data will be stored in protected databases on secured servers with restricted access). Our agency will not share any information you’ve provided to us with anyone without your consent other than to provide the service you’ve requested. At the time you register for any such service, you will be notified of, and asked to consent to, the sharing of your information with any particular third party necessary to the provision of the requested service.


Anytime you visit our Website, we may gather certain non-personally identifiable information regarding the means you use to access our site. This information may include the type and version of your browser, your service provider, your IP address, and any search engine you may have used to locate the site. We use this information to help diagnose problems with our server, administer the Website, and compile broad statistical data. In addition, we gather certain navigational information about where you go on our Websites. This information enables us to determine which areas of the Websites are most frequently visited and helps us to tailor the sites to the needs and interests of our online visitors. Such information is gathered by us in the aggregate and will not be associated with a specific individual without that individual’s consent.


Any information you provide to us (i.e. name, e-mail address, etc.) when you enroll in one of our E-Mail Reminder Services, request information, or use any of the other interactive portions of our Web sites, is securely maintained on our Web server, and internal systems. This information may be used to provide you with information you’ve requested about our company, our products, and our services or to provide you with special notices. You may opt-out of receiving future communications at any time (see opt-out Procedures below). This data may also be used to tailor your experience on our sites by providing content that is relevant to your interests and geographic region.


sources to help us better understand and respond to your needs and interests, we may, in the future, receive information about you from other sources. We will ask any provider of such information to represent and warrant that the information has been gathered and maintained in

accordance with all state and federal laws. Any such information will be maintained by us in accordance with the standards set forth in this privacy policy along with other personal information you’ve provided.


Our agency understands the importance of your privacy. We collect and maintain the personal information of our consumers for our use and our subsidiaries. We do not sell, rent, or trade consumer information to third parties other than as described below, and never without your consent. Third parties may collect personally identifiable information about your online activities over time and across different websites when you use this website.


Our agency may disclose specific personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect the users of our Web sites, the sites themselves, or the public.


Other than as set forth in this Privacy Policy, you will be notified when any personally-identifiable information about you may be shared with third parties, and you will be given the opportunity to decline to share that information. USE OF COOKIESOur agency may use a browser feature known as a “cookie.” Cookies are small files placed on your hard drive that assist us in providing you with a customized browsing experience. Our agency uses cookies to provide you with the convenience of not having to reenter information, such as user IDs and passwords, multiple times during your visits to our Web

sites. Cookies can also be utilized to help us provide you with information targeted to your interests, based on your prior browsing on our Web sites. The “help” section of the toolbar on most browsers will inform you on how to prevent your browser from accepting new cookies, how to have the browser notify you upon the receipt of a new cookie, or how to disable the use of cookies completely. As our websites have been designed to take advantage of the use of cookies. Should you configure your browser to decline their use, certain features of our Websites may not function correctly and you may be required to enter any user IDs and passwords more frequently browser-BASED DO NOT TRACK Some browsers incorporate a “Do Not Track” (DNT) feature that, when turned on, signals to websites and online services that you do not want to be tracked. Because there is not yet an accepted standard for how to respond to a DNT signal, we do not currently respond to DNT signals on this website or on websites where we provide advertisements, content, or other services.


If you have questions concerning this Privacy Policy or the practices of these sites, you may contact us.


1. These terms and conditions apply to SMS text messages sent by West End Salon & Medspa. These messages can be recurring (e.g.Inquiry Responding) or one-time (e.g. Monthly Promotions).

2. You can cancel the SMS service at any time. Just text “STOP” in response to the text message you received. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from that particular shortcode. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If at any time you forget what keywords are supported, just text“HELP” to the text message you received. After you send the SMS message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.

4. Data obtained from you in connection with this text messaging service may include your mobile phone number, your carrier’s name, the date time, and content of your messages, and other information you provide to West End Salon & Medspa as part of this service. West End Salon & Medspa may use this information to contact you and provide the services you request from West End Salon & Medspa. West End Salon & Medspa may also use this information as described in the subscription list you’ve enrolled in. West End Salon & Medspa may use an automatic dialing system to deliver text messages to you. If you have questions regarding our privacy practices, please read our privacy policy at https://www.westendsalonexperience.com/policies

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. The maximum number of messages per month you will receive will vary based on the subscription list you’ve enrolled in. If you have any questions about your text or data plan, it is best to contact your wireless provider.

6. West End Salon & Medspa will not be liable for any delays in the receipt of any text messages. Delivery is subject to effective transmission from your network operator.

7. If you have questions regarding how West End Salon & Medspa collects, uses, shares, and protects guest information, please read our West End Salon & Medspa privacy policy.

Guest Policies & Procedures

Cancellation Policy:

We require a credit card on file in order to reserve an appointment.

As a courtesy to our staff and so that we may accommodate other client needs, please give at least 48 hours notice if cancelling or rescheduling your appointments. Appointments canceled or rescheduled less than 48 hours in advance are subject to a cancellation fee of 50% of the total services scheduled. Any “NO SHOWS” or same day cancellations will be charged 100% of total services scheduled.

Appointments arrivals:  Please arrive a few minutes prior to your scheduled appointment time to allow for a stress-free check in and to complete any consent forms. We regret that late arrivals may not receive an extension of service time and may be asked to reschedule for a later date and time.

Children 12 and under must be accompanied by an adult at all times while receiving services.

For additional information or inquiries, please call 507.226.8889 or e-mail info@westendsalonexperience.com

Client Satisfaction:

In the event that you are not satisfied with your service, we will gladly offer you a one time service correction appointment. The one time service correction appointment are scheduled exactly like regular appointments and offered at no charge. You must contact us within 5 days of your original appointment. Your correction appointment will be scheduled with the same stylist who performed the service. No refunds are given for services.

Return Policy:

The retail products may only be exchanged only within 5 days of purchase date.

Damaged, sale or discontinued items CANNOT be returned. Additionally, when items are purchased as a set, we can only accept returns of complete sets, not individual items. ***Products will not be accepted after 5 days from date of purchase***.

* Product Disclaimer: Our professional products cannot be exchanged past 5 days of purchase. In order to exchange a used product, there must be at least 90% of product remaining and will be subject to a 10% return fee.

Employee COVID-19 Policies & Procedures

Monday: Closed
Tuesday: 9am - 8pm
Wednesday: 10am - 4pm
Thursday: 9am - 7pm
Friday: 9am - 5pm
Saturday: 9am - 4pm
Sunday: Closed
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